At American Medical Staffing, we believe our healthcare professional and client partners understand how we can be a differentiator for them. But it’s especially gratifying when that standard of excellence and success extends to our broader staffing industry and those who might not know our story as well.
That’s why we were proud to be acknowledged recently by ClearlyRated as a 2024 winner of their service excellence awards. This year, American Medical Staffing was recognized in their Best of Staffing – Client and Best of Staffing – Talent categories, highlighting our organization’s commitment and consistency in providing superior support to those we collaborate with.
While we are honored to take home both awards, the high bar we set for ourselves and the industry is a reflection of how much we care about the work we do and the people we are privileged to work with. That may be one of the reasons why this is the third year in a row we have been honored with these awards.
We believe the ClearlyRated results are another representation of how we live our Core Values as an organization. Rooted in the mantra, CREATE Extraordinary Experiences, we rally around our mission and passion for:
- Customer Services
- Respect
- Ethical Behavior
- Accountability
- Teamwork
- Excellence
Beyond that, we are dedicated to not just staffing healthcare professionals in positions across the country—but to ensuring they have a high-quality experience that expands their personal and professional lives through the course of their placement.
And it shows! In both ClearlyRated categories, healthcare professionals and clients ranked us well above the industry average. One of the key factors in this award is the Net Promoter® Score (NPS), a widely used brand loyalty metric that measures how likely respondents are to recommend a business. This question, “how likely are you to refer American Medical Staffing to a friend or colleague” is about more than satisfaction, instead measuring brand engagement, excitement, and enthusiasm.
It may be helpful to think about how they recommend AMS the same way as you might recommend a local restaurant to a friend. Imagine gushing about a new restaurant—the food, the service, the atmosphere and location, all perfect. That’s the equivalent of a Promoter in the language of NPS, scoring a 9 or a 10.
A restaurant about which you’re less enthusiastic but still enjoy would be considered a Passive, rating either a 7 or 8—you’re not actively urging your friend to go, but you wouldn’t think they were foolish to give it a try.
The rating of 6 or lower encompasses a broad range of opinions, but research shows these kinds of recommendations are Detractors from your brand. For the restaurant, you might rate a restaurant that is a serviceable stop on a road trip—clean enough, tasty enough, priced well enough—a 6; a restaurant you would never set foot in again for a host of reasons would be a 0.
To determine the Net Promoter® Score, you subtract the percentage of those who were Detractors (rating a 0 to 6) from those who were Promoter (rating a 9 or 10). This becomes a rating on a scale from -100 to 100, with scores above 50% considered GREAT! Within the healthcare staffing industry, American Medical Staffing sets a high bar, with more than 80% of those surveyed rating a 9 or 10 on both the client side and the talent side.
See how our scores compare with other agencies:
As you can see, there is a wide gap between our scores and our competitors, which underlines the impact of or ability to CREATE Extraordinary Experiences. Those are some big leaps when you’re deciding who you want to partner with. Time and time again, we stand out in the industry for our dedication to relationships and transparency. Let us stand out for your career or organization.
Contact us any time to learn more—and to have a no obligation, no pressure conversation about what you’re trying to achieve.